Definitions and Terms

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A trusted adviser, with the necessary knowledge and wisdom to provide advice and guidance.

A mentor is: ‘[a]... critical friend, or guide who is responsible for overseeing the career and development of another person outside the normal manager/subordinate relationship.’

Coaching transfer knowledge, but it has a fixed agenda, related to a task, with a clear outcome, usually short term, and focused on a competency. Mentoring does not have a fixed agenda, it is related to the development of an individual, without a variable outcome, is long term, and focused on the individual.

Mentoring Activities

Advice and direction given to staff by a recognised mentor. It is ‘guided learning’.


A collection of classes with a clear learning outcome.